Fox Village Dressage Support

Due to the volume of support calls for user-related issues - for example: file copying, computer setup, etc. - items not directly related to our software, but rather general computer knowledge issues, we're changing our support policy.

Your initial purchase of the software includes the annual license fee and any support needed to help install, setup and general assistance getting started with the software. E-mail and/or bulletin board support is available free of charge.

Additional telephone support will now be available on a pre-paid basis using PayPal to order a support ticket to setup a time for support.

On-Line Support

Your first line of help should be to use our on-line trouble shooting page to try to resolve your issue.

Bulletin Board Support

Your second line of help should be to use our on-line Bulletin Board to post questions about the program. We monitor the bulletin board regularly and there are other users that make regular use of it that should be able to answer questions for you.

Direct E-mail Support

Your third line of help should be to e-mail us directly at helpdesk@foxvillage.com. We will try to respond with in 1-2 business days.

Telephone Support

Your fourth line of help should be to set up a telephone support session. Please purchase a support ticket, then contact us by e-mail at helpdesk@foxvillage.com to setup a telephone support session. We will reply to your e-mail as soon as possible, indicating a good time to call. You can then call us as arranged.

The support tickets are available in 30 min. time blocks for $25 USD each.

Please pay by credit card using PayPal.