Due to the volume of support calls for user-related
issues - for example: file copying, computer setup, etc. - items not directly
related to our software, but rather general computer knowledge issues, we're
changing our support policy.
Your initial purchase of the software includes the annual
license fee and any support needed to help install, setup and general
assistance getting started with the software. E-mail and/or bulletin
board support is available free of charge.
Additional telephone support will now be available
on a pre-paid basis using PayPal to order a support ticket to setup a
time for support.
Your first line of help should be to use our
on-line trouble shooting page to
try to resolve your issue.
Your second line of help should be to use our
Discussion Board to post questions about the program. We
monitor the discussion board regularly and there are other users
that make regular use of it that should be able to answer questions
Your third line of help should be to e-mail us
firstname.lastname@example.org. We will try to respond with in 1-2
Your fourth line of help should be to set up
a telephone support session.
Please purchase a support ticket, then contact us by e-mail at
email@example.com to setup a telephone support session. We
will reply to your e-mail as soon as possible, indicating a good time to
call. You can then call us as arranged.
The support tickets are available in 30 min. time
blocks for $25 USD each.
Please pay by credit card using PayPal.
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